A holiday on the estate has always been a relaxing and inspiring experience, and we’re working hard to implement measures to make our accommodation safe for our guests, staff, neighbours and supporters.
You can also be assured that if your booking is affected by Government travel restrictions caused by Covid 19, that we will offer a full refund or will reschedule your booking, according to your preference.
The cleanliness of our properties has always been paramount to us. We have long used virucidal, commercial-grade disinfectants, but have now introduced additional products that are certified to kill Coronavirus. We will use these products throughout the estate.
We will take extra care of high-touch surface areas such as door handles, light switches, kettles and toasters. We will also ensure the cleanliness of our upholstery, including our armchairs and curtains. As always, professional laundry companies will wash our bed linen and towels to the highest standards in accordance with the latest virus-control procedures.
We have always provided cleaning products in safe locations throughout our properties and, during a stay, guests will be welcome to use these freely.
Our housekeepers each look after a particular property and will be working in very small teams, at a distance from each other, wearing PPE where appropriate. We have developed new Safe Working Practices and undertaken fresh Risk Assessments, following the latest advice and working together with staff across the organisation.
Guests are welcome to arrive anytime from 4pm on the arrival day, while departure is by 10am on the final day. We will be asking guests to strictly adhere to these times, which will be crucial to ensuring that our housekeepers have enough time to clean the accommodation following the Government physical distancing rules.
Keys are collected onsite and we will be carefully disinfecting them all.
Inside our properties, we will be keeping to our usual high standards of presentation. All kitchenware and crockery will be clean but not sanitised so we will be recommending that guests rewash items in hot, soapy water before use. Given the various challenges of local supply chains, unfortunately we may not always be able to provide as much lavatory paper as we would usually like. We usually provide a welcome pack, but have paused that for now.
If, during a stay, there is an exceptional reason why a member of staff or trusted contractor may need to visit a property (for example to rectify an issue in the building), we will inform guests with as much notice as possible and adhere to all Government physical distancing rules.
Many of our properties are in rural areas and several of our sites have shared or narrow access driveways, so we will be asking that guests are sensitive to our neighbours and local communities, and mindful of the sometimes-limited medical or shopping facilities in remote locations. We will be sanitising any shared touchpoints inside a building.
We will be asking guests to abide by the latest Government recommendations, including guidance regarding who can travel and who can stay overnight together, along with the physical distancing advise. If, during a stay, any person starts to show symptoms of Coronavirus or is advised to self-isolate, we will be asking guests to let us know as soon as possible and appropriate measures will be taken.
To help keep our staff safe, we’ll also ask guests to strip their beds, empty the fridge and remove rubbish at the end of a stay, with easy arrangements in place.